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iDoctors Store is a specialized Apple device repair center (iPhone, iPad, MacBook, Apple Watch) and the sale of high-quality used devices. We are experts in the field and offer fast and affordable solutions for all your Apple device problems.
Our main office is located in Corso di Porta Romana 128, 20122 - Milano - MI. You can easily find us by following the directions on our Stores page.
Our center is open Monday to Friday from 10:00 to 19:30 and Saturday from 10:00 to 13:30. We are closed on Sundays and national holidays.
We repair all models of:
Repair times vary depending on the type of intervention:
We will always give you an accurate estimate when you bring in your device.
Yes, the diagnosis and estimate are always free and without obligation. We will always tell you the exact cost of the repair before proceeding with any intervention.
If your device is beyond repair or the cost of repair exceeds the value of the device, we will notify you immediately. In these cases, we can offer alternative solutions such as data recovery or trade-in options for a used device.
We use the highest quality components, selected to ensure optimal and long-lasting performance. We offer both original Apple components and premium alternatives, always explaining the differences in performance and cost.
All our repairs are covered by a 3 month warranty on replaced parts and labor. The warranty covers manufacturing defects and technical problems related to the repair performed.
If there is any problem after repair, please contact us immediately or return to the store. We will check the problem and if it is covered by warranty, we will repair it for free.
Repairs not authorized by Apple may void the manufacturer's warranty on the affected components. We will always inform you of this before proceeding with the repair.
A "used" device is a used product that has been fully checked, tested, cleaned and, where necessary, repaired to ensure optimal functioning. All of our used devices undergo a rigorous quality control process.
All used devices are covered by a 12-month warranty that protects against technical defects and malfunctions.
Each refurbished device goes through a multi-step verification process that includes:
No, all our used devices do not include accessories but you can purchase them on site.
We accept cash, credit/debit cards (Visa, Mastercard, American Express), bank transfers and digital payments (Apple Pay, Google Pay), Klarna with payment in 3 installments.
Yes, we offer a home pick-up and delivery service for repairs. You can request this service by phone or through our website.
Yes, we ship refurbished devices all over Italy. Shipping costs vary based on destination and are calculated at the time of ordering.
Standard shipping costs start at €15.00 for Italy.
Yes, we offer data recovery services for damaged devices. The cost and possibility of recovery depends on the type of damage and will be assessed during diagnosis.
Yes, we buy used Apple devices and also offer the option to trade in for refurbished devices or to get a discount on repairs.
Yes, in addition to hardware repairs, we also offer assistance for software issues, including:
At the moment No
You can book a repair directly by clicking here: Repair Appointment
or otherwise
To ensure a fast and efficient service, we recommend booking an appointment, but we also accept customers without an appointment based on availability.
You can contact us:
Yes, we offer free telephone technical support for simple issues and to help you diagnose the problem with your device before you take it to the store.
Didn't find the answer you were looking for? Contact us directly and we will be happy to help you!
